To start a return, simply email us at seouluna.korea@gmail.com within 14 days of receiving your order. We'll guide you through the return process and provide a return address. Items must be unused and in original packaging.

We accept returns on most unopened and unused products within 14 days of delivery.

To be eligible for a return, items must be:

  - In original condition and packaging

  - Unused and unopened

  - Purchased directly from Seouluna.com

Please note:

Final sale items, promotional gifts, and opened skincare products cannot be returned for hygiene reasons. Return shipping costs are the responsibility of the customer unless the return is due to our error.

For hygiene and safety reasons, the following items are non-refundable:

  - Opened or used skincare products

  - Items marked as final sale

  - Free gifts or promotional items

  - Products not purchased directly from seouluna.com

We’re committed to product safety and quality — thank you for understanding!

Seouluna is your trusted online destination for authentic Korean skincare. We offer a carefully curated selection of K-beauty products such as toners, serums, essences, masks, and moisturizers – all 100% genuine and suitable for all skin types.

Yes. Seouluna guarantees 100% authentic Korean skincare products sourced directly from certified manufacturers and authorized distributors.

Due to hygiene reasons, Seouluna cannot accept returns on opened or used skincare products. If your item arrives damaged or incorrect, please contact our support team within 7 days of receipt for assistance.

Yes! Many of Seouluna’s K-beauty skincare products are designed specifically for sensitive skin. However, we always recommend performing a patch test before full use.

Once your order has shipped, you will receive a tracking number by email. You can track your Seouluna order via the courier’s website or on our tracking page.

Yes, we offer regular promotions and discounts. For wholesale or bulk inquiries, please contact Seouluna’s customer service directly.

Seouluna currently ships exclusively within the United States. Shipping times and fees may vary depending on the product, as each item is shipped directly from our verified suppliers. Please refer to the product page for specific delivery estimates and shipping details.